Okay. You know what?
I've worked at Old Navy for more than three years. I know our policies really, really well. When you ask me a question, I can answer it with confidence.
You do not need to speak to my manager.
This woman came up to me the other day and the first thing she said was, "I might need to speak to your manager."
I said, "Well, I can try to help you."
She said, "I have this coupon, but my printer broke. I wrote the code down."
"...Yeah. That's no problem."
Just a tip for everyone: It's never a good idea to ask for a manager first. The sales associate can usually figure it out for you just fine and asking for a manager just makes the associate resent you.